Our return and refund policy is 14 days. If more than 14 days have passed since receipt of your purchase we cannot offer you a full refund or exchange. This policy is in accordance with the Spanish right of withdrawal as set out in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of goods are exempt from return. Personalised products cannot be returned. We also do not accept products that are intimate or sanitary items.

Additional non-returnable items:

  • Gift Cards
  • Downloadable software products
  • Some health and personal care items.

To complete your return, we need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is issued.

If you have done all this and still haven't received your refund, please contact us at [email protected].


We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at [email protected] and send your item to the address we will provide by email.


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or if the gift shipped the order to itself to be delivered to you later, we will send a refund to the gift and you will learn of your return.

Shipping & Returns

To return your product, you must send it by post to: Beatsign, Avenida de la Innovación, 25. 41020 Seville, Spain.

You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your new product to reach you may vary.

You may consider using an insured shipping service. We do not guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] if you have questions regarding refunds and returns.